All products sold under the Primenove brand are protected by the product warranty conditions applicable in the country in which they are sold. The warranty conditions for Primenove brand products are printed on each product package. Primenove products are guaranteed in all cases for a minimum guarantee period of 2 years (730 calendar days). The product warranty is valid from the date of sale shown on the proof of purchase (receipt or invoice). The customer must retain the proof of purchase. During the guarantee period, the company will repair the defective product or replace it with a similar product or, in the event of lack of a similar product (due to end of series or lack of stock), with an equivalent or superior quality product in the range of products sold under the Primenove brand. Only and exclusively in the case of total impossibility of replacement, according to the above rules, Primenove reserves the right to proceed with a refund of a maximum value of 100% during the first six months from the date of purchase and 50% of the price paid to the customer during the following months of warranty validity. The products returned under warranty must not in any case show signs of tampering, breakage or defects due to improper use or maintenance of the product (or for use not in accordance with the instructions on each package of the product sold) and are also not recognized under warranty parts that are subject to wear due to use. To make use of the warranty conditions on Primenove products which are defective, the customer can contact the retailer or send the defective product directly to Primenove at the following address: Primenove srl - via Acquacorrente,6- 65123 Pescara (Italy). Prior information contact with the company can be made by writing to the following email address: firstname.lastname@example.org.
Primenove reserves the exclusive right to ascertain the defectiveness of the product also through photographic material provided by the customer.
Return under Warranty
The return of a defective product under warranty must be accompanied by proof of purchase and customer details. Shipping costs are charged to the customer. Primenove reserves the right to assess the actual defect of the product before proceeding with its repair or replacement or possible refund. The result of its inspection will be communicated to the customer. If the defect is recognised as a factory defect (i.e. due to manufacturing defects), the customer shall be entitled to reimbursement of shipping costs in addition to the warranty conditions offered on Primenove products. The absence of proof of purchase does not entitle the company to apply the warranty conditions to products sold under the Primenove brand. Products which, following inspection, are found not to be covered by the warranty conditions (i.e. whose defect is not due to causes recognised by the company), may be returned at their own expense by notifying the company.