Refund policy

Conditions of return for reconsideration

The period of withdrawal from the order placed by the customer for reconsideration is extended under Italian and European law to 30 days from the date of purchase.

Product condition and packaging:

The product must be returned in its original packaging, without any obvious damage or signs of wear.
A box of the same size as the one received for delivery must be used for the return, it must not bear any shipping labels other than those provided by Primenove.

Primenove will appoint its own courier to collect the product. The customer must affix the label provided by the company to the box in which he/she is returning the product and must follow the instructions provided by the company to the customer by email, which can be found at the following link:


Refund: The reimbursement that the company will pay to the customer in the case of returns for reconsideration will be deducted from the shipping costs in the amount of 8 € for DIVO and 5 € for Beviqui.