Politique de remboursement

Right of withdrawal



The withdrawal period is extended in accordance with Italian and European law to 30 days from the date of purchase.

Product condition and packaging:

The product must be returned in its original packaging, without any obvious damage or signs of wear.
A box of the same size as the one received for delivery must be used for the return, it must not bear any shipping labels other than those provided by Primenove.

Refund: A refund of €8 for DIVO and €5 for Beviqui will be deducted from the refund.

Warranty Return Conditions


We will accept a return from the customer if the product is under warranty (2 years) with proof of purchase. It remains at our discretion to request the defective part back in order to examine the cause of breakage, including through photographic material provided by the retailer.


Translated with www.DeepL.com/Translator (free version)